Deliver faster, safer guest experiences
Locate staff and equipment instantly across your property so guests are served quickly and your teams work safely.
How does RTLS help hospitality?
In hospitality, a real-time location system (RTLS) lets hotels and venues instantly locate staff and equipment across the property, so service is faster, safer and easier to coordinate. Managers see who and what is nearby at any moment, turning guesswork into confident, prompt decisions.
LocateNow.ai works with RFID, GPS and UWB and your existing hardware, so there is no need to rip and replace. It deploys in days rather than months and is ISO 27001:2022 and SOC 2 certified, giving operators enterprise-grade security with role-based control over what is tracked.
At a glance
- Best for
- Hotels, resorts, venues
- Technologies
- RFID · GPS · UWB
- Deployment
- Days, not months
- Certifications
- ISO 27001:2022, SOC 2
- Key benefit
- Faster, safer guest service
Everything you need to run a responsive property
Real-time location intelligence that speeds up guest service, protects your teams and keeps valuable equipment accounted for.
Nearest-staff dispatch
See where every team member is and route the closest available person to a guest request. Cut wait times and balance workloads without radio chatter or manual searching.
Lone-worker & duress safety
Wearable duress buttons let night-shift and lone workers call for help with one press. Responders receive the worker's precise location and reach them without delay.
Equipment & asset tracking
Tag carts, AV kit and other movable assets to locate them in seconds across the property. Stop hunting for equipment before an event and keep utilisation high.
Housekeeping & service efficiency
Coordinate room turnover and service rounds by zone with a live view of where teams are working. Reduce duplicated trips and keep floors moving in priority order.
Service-response analytics
Measure response times, busy zones and team movement to spot bottlenecks. Use the insight to staff smarter at peak hours and lift guest satisfaction.
Loss prevention
Get alerted when tagged assets leave permitted zones or go missing. Protect high-value equipment and reduce shrinkage across guest floors and back-of-house.
From signal to insight in three steps
Tag people and equipment
Staff carry discreet badges and key equipment is tagged. Setup is non-intrusive and works with the hardware you already have.
Locate across floors and zones
Anchors locate people and assets across floors and zones in real time. The live map covers guest areas, back-of-house and event spaces.
Dispatch, alert and analyse
Dispatch the nearest team member, trigger duress alerts and analyse response times. Turn live location into faster service and safer teams.
Works better together
People Tracking
Locate staff in real time for faster dispatch, lone-worker safety and duress response.
Learn moreAsset Tracking
Keep carts, AV kit and movable equipment located, utilised and protected from loss.
Learn morePublic Sector
See how location intelligence supports safety and service across public venues and facilities.
Learn moreFrequently asked questions
How does RTLS improve guest service?
By showing the location of staff and equipment in real time, managers can dispatch the nearest available team member and locate service items instantly, reducing guest wait times.
How does it protect staff?
Wearable duress buttons with precise location let lone and night-shift workers summon help immediately, and responders can find them without delay.
What can be tracked in a hotel?
Staff, housekeeping and AV equipment, carts, and other movable assets across guest floors, back-of-house and event spaces.
Is guest privacy affected?
The platform is designed for staff and asset tracking with role-based access and ISO 27001:2022 / SOC 2 certified security; operators control what is tracked and how data is retained.
How quickly can it be deployed?
Most properties go live in days using existing hardware and low-code configuration, with the ability to scale across multiple sites.
Elevate every guest experience
Bring real-time location intelligence to your property and serve guests faster while keeping teams safe. See it on your floor plan in a short, tailored demo.